Privacy Policy
Effective Date: 14 September 2026
Pproma ("Pproma", "we", "us" or "our") respects your privacy and is committed to protecting the information you provide while using the Pproma application, website and related services ("Platform").
This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you.
By creating an account or using Pproma, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Pproma, we may collect the following categories of information.
1.1 Account Information
When creating an account, we may collect:
- Name
- Email address
- Mobile number
- Username
- Password or authentication information
- Profile photograph, if provided
- Professional designation
- Business/company name
- Business category
- Industry information
1.2 Business Information
If you create a company or professional profile, we may collect:
- Company name
- Business address
- City
- State
- Country
- Contact information
- Business description
- Services offered
- Production capabilities
- Business categories
- Website or social-media information voluntarily provided
- Other professional information submitted by you
1.3 Project Information
When creating or participating in a project, information may include:
- Project title
- Project description
- Printing requirements
- Quantity
- Paper requirements
- GSM
- Printing method
- Colour requirements
- Finishing requirements
- Binding requirements
- Delivery requirements
- Project timeline
- Quotations
- Project status
- Messages and comments
- Files and documents uploaded by users
1.4 Transaction and Subscription Information
If you purchase a subscription, we may maintain information relating to:
- Subscription plan
- Subscription start and expiry dates
- Payment status
- Transaction reference
- Renewal information
- Refund information, where applicable
Payment card, banking or other sensitive payment credentials should generally be processed by the applicable payment provider. Pproma does not intend to store complete payment-card information on its own servers unless specifically required and lawfully permitted.
1.5 Device and Technical Information
We may automatically collect certain technical information, such as:
- Device type
- Operating system
- App version
- IP address
- Browser information
- Device identifiers or notification tokens
- Approximate location derived from technical information, where applicable
- Login activity
- Crash and diagnostic information
1.6 Usage Information
We may collect information about your use of the Platform, including:
- Pages or screens viewed
- Projects accessed
- Features used
- Connections and invitations
- Search activity
- Login dates
- Notifications
- General interaction with the Platform
2. How We Use Information
We may use collected information to:
- Create and manage user accounts.
- Provide Pproma services.
- Connect users and businesses.
- Facilitate projects and quotations.
- Process subscriptions and payments.
- Send account and project notifications.
- Provide customer support.
- Maintain project history.
- Facilitate ratings and reviews.
- Prevent fraud, spam and abuse.
- Improve application performance.
- Analyze platform usage.
- Develop new features.
- Maintain security.
- Comply with applicable legal requirements.
We may also use aggregated or anonymized information for statistical analysis and business planning where the information does not identify an individual.
3. Information Shared With Other Users
Pproma is a professional networking and collaboration platform.
Certain information may therefore be visible to other members depending on your account settings and your participation in the Platform.
For example, your:
- Name
- Professional profile
- Company name
- Business category
- Services/capabilities
- Location at an appropriate level
- Ratings
- Project participation
may be visible to other members where necessary for the operation of Pproma.
Information submitted as part of a project may also be visible to users who are authorized to participate in that project.
Users should therefore avoid uploading confidential information unless they understand who will have access to it.
4. Project Files and Confidential Information
Pproma may allow users to upload artwork, documents, quotations, specifications, images and other project-related files.
Users are responsible for ensuring that they have the necessary rights and permissions to upload and share such material.
Pproma will use reasonable measures to restrict access to project files according to the intended project workflow.
However, users should not upload highly confidential, sensitive or legally restricted information unless the Platform specifically supports such information and appropriate contractual protections are in place.
5. Invitations and Connections
Pproma may track invitations and connections to operate its membership reward system.
The current reward structure provides:
10 qualifying invites and connections = 1 additional month of membership.
Pproma may verify invitations and connections before granting rewards.
Duplicate, fraudulent, automated, self-created, fake or abusive accounts or connections may not qualify.
Pproma may modify or discontinue promotional reward programs where necessary.
6. Notifications and Communications
We may send:
- Account notifications
- Project notifications
- Quotation notifications
- Assignment notifications
- Status notifications
- Subscription notifications
- Security notifications
- Service announcements
Marketing or promotional communications may be provided where permitted by applicable law, and users may have options to manage certain communications.
Essential service and security notifications may continue even if promotional communications are disabled.
7. Third-Party Service Providers
Pproma may use trusted third-party service providers for functions such as:
- Payment processing
- Cloud/file storage
- Push notifications
- Email delivery
- SMS/OTP services
- Analytics
- Hosting
- Security
- Technical infrastructure
These providers may process information only as necessary to provide their services, subject to applicable agreements and laws.
8. Data Security
We use reasonable technical and organizational measures intended to protect user information against unauthorized access, alteration, disclosure or destruction.
However, no internet-based service can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials and should immediately notify Pproma if they suspect unauthorized access to their account.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Provide our services.
- Maintain business and project records.
- Meet legal obligations.
- Resolve disputes.
- Prevent fraud and abuse.
- Enforce our agreements.
When information is no longer required, it may be deleted, anonymized or securely archived in accordance with applicable requirements.
10. Account Deletion
Users may request deletion of their account, subject to applicable legal, financial, security and operational requirements.
Some information may need to be retained for legitimate purposes such as transaction records, dispute resolution, fraud prevention or legal compliance.
Account deletion may also affect access to historical projects, messages, ratings and other account-related information.
11. Children's Privacy
Pproma is intended primarily for professional and business users.
The Platform is not designed specifically for children. We do not knowingly seek to collect personal information from children in violation of applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
- New features
- Changes in technology
- Changes in business operations
- Legal or regulatory requirements
The updated version will be made available through the Platform.
13. Contact
For privacy-related questions, requests or concerns, users may contact Pproma through the official contact information provided within the Platform.
Pproma — Connecting Print Production Professionals.